Frequently Asked Questions
Everything you need to know about your VT Cosmetics experience.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are VT Cosmetics products authentic?
Yes, we guarantee that all products sold on our official e-commerce store are 100% authentic and sourced directly from our manufacturing facilities in South Korea.
What is your return policy for skincare items?
We accept returns for unopened and unused products within 30 days of delivery. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.
Are your products cruelty-free?
VT Cosmetics is committed to ethical beauty standards; we do not test our finished products on animals and prioritize working with suppliers who share these values.